Killing It In People Relations

My latest challenge in my career is executing the position of Senior Technical Support Lead for the Americas at Zephyr, the software company that is, I believe, up-ending the software test management space. My primary responsibility is making technical support as awesome as possible for our Americas customers. This got me thinking on what resources I could use to my advantage in bettering the experiences our customers have when they call in or open a case at support.getzephyr.com.

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