A couple days ago I talked about killing in people relations, a.k.a kicking ass at customer service. I suggested a book by Dale Carnegie called How to Win Friends and Influence People. I also said there was a second book I recommend.
My latest challenge in my career is executing the position of Senior Technical Support Lead for the Americas at Zephyr, the software company that is, I believe, up-ending the software test management space. My primary responsibility is making technical support as awesome as possible for our Americas customers. This got me thinking on what resources I could use to my advantage in bettering the experiences our customers have when they call in or open a case at support.getzephyr.com.
There seems to be a bit of confusion surrounding Norway’s announcement they’ll stop broadcasting FM radio. Someone didn’t do their homework when they started writing titles for the various articles that are covering the matter, so I hope I can spend a few minutes and clarify the topic for you.
If my calendar is correct, ten days of living in California is today. As someone who’s lived in one state their whole life, nay, one metro area in one state, it’s been a huge change. The world around me is fresh and exciting, but equally craptacular.
This was the day we were all waiting for. The day we drive into town, unload the truck, and start our lives in California. This was also the day I forgot how much I don’t like moving up and down stairs.
The Siskiyous mountains are rough for a moving truck. At times we hummed along at 55 to 60 mph and when we hit big climbs, we sputtered at 35 to 40. It’s rough going for a gas-powered truck-trailer. If you’re unfamiliar with what I’m talking about, please let me fill you in.